Info Weak WiFi detected!

09 Dec 2019

“Info Weak WiFi detected!” is the message you get when you open Federal Bank’s FedMobile Android app on new Android phones running Android 10.0 and above while you are on a WiFi network.

I moved to a OnePlus7T running Android 10.0.4 and installed all my usual apps. Except FedMobile, all other apps worked perfectly fine.

I am usually on high speed WiFi networks and hence I rarely use data on my mobile network.

For the first few days after I saw this message, I was under the impression that there is some problem with my network. Then I contacted the service desk. After few interactions, one person suggested to use the data on Mobile network.

I switched from WiFi network to mobile network. Registration went on fine and I was able to login. After I switched back to WiFi, again the same error.

This issue is visible only on devices running Android 10 and above while using WiFi networks.

From October beginning, I am in touch with the Federal Bank support through Twitter. The technical team do not have a clue on why the error is appearing. They keep on repeating that there is no generic issue with the FedMobile app.

If you are a FedMobile user, these are my observations:

  • You can download and install the application using a WiFi network.
  • You must switch to data on your mobile network to register and login to FedMobile.
  • You must use the data on your mobile network to use the FedMobile app.

One more point to add here is the Error Message itself. The message is not clear. It is tagged as Info and not as an Error. It does not recommend the user to switch to cellular data. The user is stuck at this point. User cannot fix this issue without contacting the customer care which definitely costs the bank few hundred for each case.

If you review the comments on GooglePlay, several users have started raising complaints on this issue. Hope Federal Bank technical team will take notice and will fix this issue at the earliest.

Apart from this glitch, the app is simple and user friendly.

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